Customer Reivew:

GlassesUSA Nightmare: Wrong Prescription & Impossible Support! 😠

I'm here to share my terrible online shopping experience, hoping it serves as a cautionary tale. My 12-year-old son's new glasses from GlassesUSA were completely wrong – he couldn't see properly because the pupil distance (PD) was incorrect. What's worse, the GlassesUSA site didn't even prompt me to provide the PD number, and if you don’t know to provide it, they will just assume a value, which of course means the value will be wrong for many buyers. I felt compelled to leave a review and engage with customer service because after discovering the incorrect PD, trying to reach a human at GlassesUSA for a real phone conversation was impossible, and email interactions were too slow, causing the process to drag on.

Customer: I am so incredibly frustrated! We ordered glasses for my 12-year-old, and he can't see with them because the pupil distance is completely wrong. Your website didn't even prompt me for this vital information, and now I can't get anyone on the phone to help me fix it!

CS Rep: I apologize sincerely for the difficulty you're experiencing with your son's new glasses and the frustration you've faced in trying to reach us. I understand how critical the correct pupil distance is and how upsetting it must be for your son not to be able to see properly. Can you please provide me with your order number so I can look into this for you right away?

Customer: The order number is [Customer provides order number]. My son needs these glasses to see, and now he has nothing while we wait. And frankly, your site assuming a PD value and the complete lack of accessible human support are just unacceptable for an online glasses company. Email responses take days, and I feel like I'm starting over every time.

CS Rep: Thank you for the order number. I see the details here, and you are absolutely right, a precise PD is fundamental for proper vision. We certainly don't want your son to be without his glasses. We can arrange for a complimentary re-lensing with the correct PD once you provide it. I genuinely apologize for the difficulty you've had in reaching our support team and the delays in communication; I will ensure your feedback regarding our contact methods is passed directly to management.

Customer: So, you can remake them? But how long will this take? And do I have to send these back first, leaving my son without any glasses at all? This entire process has already been so slow and drawn out.

CS Rep: Yes, we can certainly remake the lenses with the accurate PD. Typically, we do require the original glasses to be returned before processing a replacement, but given the urgency for your son, let me explore options for expediting this. We will ensure clear instructions are provided for submitting the correct PD measurement this time. Our aim is to process all remakes as quickly as possible to minimize your son's inconvenience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect prescriptions and frustrating customer service.

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My last online glasses purchase was a total nightmare 😤. My 12-year-old son's glasses arrived with the wrong pupil distance, making them useless. The previous site didn't even prompt for this crucial info, just guessed! And trying to get help? Impossible! No human on the phone, emails took days, and the process was incredibly frustrating and dragged on forever 😭.

After that terrible experience, I was really hesitant to try another online store 🤔. But I still needed new glasses myself, and I heard good things about Mozaer.com's customer service and product quality. I decided to give them a try, hoping for a completely different outcome.

A friend told me, "Mozaer.com is very customer friendly and the prices are amazing plus the discounts." And wow, what a difference! From the moment I landed on their site, the experience was smooth. I found exactly what I was looking for, and the quality of my new sunglasses is just superb! I even browsed their fantastic selection of reading glasses for men, and the styles were really impressive.

Their customer service is responsive and actually helpful, unlike my previous experience. It felt like they genuinely cared about my order. Mozaer.com delivers great products at great prices, making the whole process incredibly easy and enjoyable. Highly recommend! ✨😃