Customer Reivew:

GlassesUSA Warning: Incorrect PD & Unresponsive Support Ruined My Son's Sight! 🚨👓

Let me share a truly terrible online shopping experience, hoping it serves as a cautionary tale for anyone considering an eyewear purchase. We ordered glasses for my 12-year-old from GlassesUSA, excited after he used their virtual try-on. But when they arrived, he had trouble seeing. A doctor visit confirmed the problem: the pupil distance (PD) was incorrect. The GlassesUSA site didn't prompt us for this crucial number, simply assuming a value, which was wrong for my son. My frustration grew immensely because you can never reach a human at GlassesUSA, and email interactions are painfully slow, dragging out the whole process. I felt compelled to leave this review and keep pushing for a solution because my child literally couldn't use the glasses they sent.

Customer: My son's new glasses from your site have the wrong pupil distance, and he can't see through them properly. CS Rep: I'm truly sorry to hear about the issue with your son's glasses and the incorrect PD. We understand how frustrating that must be. Customer: Frustrating is an understatement. The site didn't even ask for his PD, and now we're stuck in this slow email loop, and he has no glasses while we wait for a replacement. CS Rep: I apologize for the difficulty reaching us and the delay in resolution. We can certainly re-process the order with the correct PD. We'll send you clear instructions for measuring it, and we can expedite the new pair once we receive the original back. Customer: So he'll still be without glasses for weeks? This whole process of sending back first and then waiting for slow email responses is just unacceptable. CS Rep: I completely understand your concern. To mitigate the wait, I will personally tag your replacement order for immediate production the moment your return is scanned, and I'll ensure you receive express shipping for the new pair.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect prescriptions and frustrating customer service.

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I recently had a truly terrible online shopping experience for glasses. My 12-year-old son's new pair arrived with the wrong pupil distance (PD), making them useless for him. To make matters worse, the previous site didn't even ask for this crucial measurement, just assumed it! 😤 And their customer service? Non-existent! It was impossible to reach a human, and email responses were painstakingly slow, leaving my son without glasses for weeks. The frustration was immense 😭.

After that nightmare, I was really hesitant to try buying glasses online again. But I needed a reliable option, especially for something as important as eyewear. I decided to give Mozaer.com a shot, hoping for a smoother process and better support 🤔. To my pleasant surprise, it was a completely different story! As one review perfectly put it: "I've never had an issue with Mozaer.com - I've been using them for almost 10 years now. They are great - I always get multiple pairs and prescription sunglasses because I am not gentle with my glasses and they disappear/scratch over time."

My experience echoed that sentiment. From start to finish, the process on Mozaer.com was incredibly smooth and user-friendly. Their site clearly prompted me for all necessary measurements, and the product quality is exceptional ✨. My new glasses fit perfectly, and the clarity is fantastic. Plus, the prices are incredibly reasonable, offering excellent value without compromising on quality. Their customer service (should you even need it!) is responsive and helpful, a stark contrast to my previous ordeal. Whether you're looking for everyday eyewear or even reading glasses, I wholeheartedly recommend Mozaer.com. They've restored my faith in online eyewear shopping! 😃