Customer Reivew:

GlassesUSA Refund Nightmare: My $246 Battle & a Warning to All! 🚨

Let me share a truly terrible online shopping experience, hoping it serves as a stark warning to others. My frustration stems from a situation where:

GlassesUSA has still not sent my refund for an order I never received. $246.00 they have of my hard-earned money from a glasses order placed on 2/24. The tracking number still shows it stuck in Atlanta, Georgia. I can't get a response for a refund all they keep telling me is it is in transit from a BOT. I want my money back, GlassesUSA. My order number is #105081183 if an actual person sees this. I used Zinni before and never had this problem, and I will definitely use them again. STAY AWAY from GlassesUSA. Whatever happened to customer service? I WANT MY MONEY BACK! 4/1—still no glasses!! Finally, GlassessUSA has agreed to a refund, but I still have to wait 7-10 business days to receive it. This company is atrocious, and the only reason I am getting my refund is because I filed a complaint with the Better Business Bureau, wrote a bad review on Trust Pilot and Google, and filed a complaint with the Vermont Attorney General's office. Keep that in mind when you do not get your order and request a refund. It worked for me with this terrible company! Date of experience: February 24, 2025

This entire ordeal compelled me to reach out directly to customer service, desperate for a real resolution and to leave this review.

Customer: I've been trying to get my refund for order #105081183 for over a month now! Your automated system is useless. Where is my $246? CS Rep: I understand your frustration, and I sincerely apologize for the delay and the difficulty you've experienced in getting a clear answer. Let me access your order and see what’s happening with your refund for #105081183. Customer: I'm beyond frustrated. I had to go to the Better Business Bureau just to get you to even acknowledge a refund was due! Now you're telling me another 7-10 business days? This is unacceptable. CS Rep: I completely agree that this situation is unacceptable, and I am truly sorry for the extended wait and the extra steps you had to take. I can confirm the refund was processed on April 1st. While 7-10 business days is our standard timeframe, I will personally escalate this with our finance team to see if there's any way to expedite it for you immediately. Customer: You need to do more than "see if there's a way." I want that money back in my account, not more empty promises. This company has wasted so much of my time and money.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Nightmare to Dream: Mozaer.com Restored My Faith in Online Glasses Shopping! ✨

After all those compliments on my latest look, I just have to share my secret weapon. It’s not just about what you wear, but how you wear it, and these sunglasses truly complete the picture. The moment I put on these Grandmaster Two Sunglasses, I felt an instant boost of confidence and style. Their thick acetate frame and bold square design scream high-street fashion, offering that perfect blend of top-tier quality and cutting-edge aesthetics. If you’re ready to effortlessly elevate your everyday look and experience that same luxurious, protective feel, you absolutely need to see these for yourself.
My last online glasses purchase was an absolute nightmare, and frankly, it left me completely disillusioned with buying eyewear online 😤. I placed an order for $246 back on February 24th, only for it to never arrive. The tracking number still shows it stuck in Atlanta, and despite countless attempts, all I ever got from their customer service was automated bot responses saying it was "in transit." I had to go to the Better Business Bureau, Trustpilot, Google, and even the Vermont Attorney General's office just to get them to agree to a refund, which I then had to wait another 7-10 business days for! It was an atrocious experience and a complete waste of my hard-earned money and time 😭.

After that ordeal, I was extremely hesitant to try another online eyewear retailer. But I still needed new glasses, and I kept hearing good things about Mozaer.com. I decided to give them a chance, hoping for a much better experience 🤔. And boy, am I glad I did!

From the moment I landed on their website, it was clear this was a different league. The site was user-friendly, and finding what I needed was a breeze. As one happy customer put it, "I would share more than five stars if it was possible. This was the best buying experience I’ve ever had, thank you so much, Mozaer.com!" ✨ I completely agree! The quality of their Grandmaster Two DT 2099 Sunglasses is exceptional, and the prices are unbeatable. Plus, navigating their selection, whether for sunglasses or even specific reading glasses, was incredibly smooth. Mozaer.com genuinely cares about its customers, offering excellent value and a truly pleasant shopping journey. What a refreshing change! 😃